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DeadFidel · 10-19-2003, 07:41 AM

I need to share the last hour and 1/2 of my life.
I called Compaq concerning a warranty issue. First I dealt with the auto menu which consisted of 5 options, with 3-6 sub-options. This took about 5 minutes, no biggy.

I was then placed on hold for 42 minutes, listening to a 20 second loops of fucking Kenny G. playing his fucking sax, only to be interrupted by a fucking shameless AOL plug. (at 30 minutes most would have given up), NOT me....no ...I AM NOW determined to speak to a live person.
While day dreaming of taking that sax and shoving it up Kenny G's ass, a person picks up and says "Welcome to Compaq, how can I help you?"...Great right? NOT.
This guy was Indian and had the heaviest accent I have every heard. It took me 20 minutes of "I'm sorry," "can you repeat that" and "excuse me" just for him to find my account.
This is where it gets good; you see he was just checking to see that my account was active. So he gives me an open case number and tells me he will NOW transfer me to an account specialist and puts me back on hold.
More fucking Kenny G. for about 15 minutes....
Then a person picks up and I thanked goodness that he did not have an accent. He asked me for my case number and could not find it, so he asked for my telephone number, serial number, when I interrupted and said, "Look, I have been on hold for almost an hour and a half and I am getting tired of this nonsense, I have already given all that information!"
Very apologetic, the guy says "I'm sorry for your inconvenience, let me get my manager so he can assist you," and puts me back on hold.
FINE, I think to myself. Wait till I get this manager on the line, I am going to give him a piece of my mind!
About 3 minutes pass (with Kenny G.) and I hear the transfer "click." With my mouth open ready to raise my voice I hear..."If you wish to make call please check the number and dial again or ask your operator for assistance...."
PLEASE SHOOT ME!!!

10-19-2003, 07:41 AM
DeadFidel Confirmed User Join Date: Jul 2003 Location: This was my wife circa 2002 Posts: 6,760	Has this ever happened to you? I need to share the last hour and 1/2 of my life. I called Compaq concerning a warranty issue. First I dealt with the auto menu which consisted of 5 options, with 3-6 sub-options. This took about 5 minutes, no biggy. I was then placed on hold for 42 minutes, listening to a 20 second loops of fucking Kenny G. playing his fucking sax, only to be interrupted by a fucking shameless AOL plug. (at 30 minutes most would have given up), NOT me....no ...I AM NOW determined to speak to a live person. While day dreaming of taking that sax and shoving it up Kenny G's ass, a person picks up and says "Welcome to Compaq, how can I help you?"...Great right? NOT. This guy was Indian and had the heaviest accent I have every heard. It took me 20 minutes of "I'm sorry," "can you repeat that" and "excuse me" just for him to find my account. This is where it gets good; you see he was just checking to see that my account was active. So he gives me an open case number and tells me he will NOW transfer me to an account specialist and puts me back on hold. More fucking Kenny G. for about 15 minutes.... Then a person picks up and I thanked goodness that he did not have an accent. He asked me for my case number and could not find it, so he asked for my telephone number, serial number, when I interrupted and said, "Look, I have been on hold for almost an hour and a half and I am getting tired of this nonsense, I have already given all that information!" Very apologetic, the guy says "I'm sorry for your inconvenience, let me get my manager so he can assist you," and puts me back on hold. FINE, I think to myself. Wait till I get this manager on the line, I am going to give him a piece of my mind! About 3 minutes pass (with Kenny G.) and I hear the transfer "click." With my mouth open ready to raise my voice I hear..."If you wish to make call please check the number and dial again or ask your operator for assistance...." PLEASE SHOOT ME!!!