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3 weeks ago I went to the bank machine and tried to withdraw some funds - got a message saying my card cannot be processed - thought the bank machine was down and went to another - got the same message - this was on a Friday night. Went home and checked my account - money in there - checked my epassporte email and found that iI had the same email as described above - the exact same word for word. I called them. The first person I talked to in customer service told me that the card was put on hold at the request of the issuing bank, I asked why and he told me that the reason was "private and confidential". After wasting about 10 minutes with this guy I asked to speak to his supervisor - he tried to help but after 30 minutes told me that he had no idea why my account was under suspension. 3 days later I received an email saying that my card was reported as lost and another one was being shipped to me - needless to say I did not report my card lost.
I have since received my card.
I log into my account - it now shows I have a balance of -179 dollars and some change - again I email them and they say they have some technical problems - after 2 days I get my balance up to -72 and change. Still incorrect. I dont have much in the account - should be about 80 or 90 bucks - since I got my sponsors to send checks instead of depositing into epassporte.
In conclusion it has been 3 weeks and my account is still screwed up, the worst part being that absolutely no-one can give me any reason as to why this is happening.
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