|
I guess sometimes, negative feedback is better than no feedback. Seriously, I have no problems answering your concerns...I can appreciate the fact that the online world is pretty pissed at processors in general. I want to take this time to remind people that pretty much every business, and every bank has some former clients which feel that there was injustice done. And that doesn't make things right...on the other hand it should make us as processors anxious to correct the trend...and so here I go again.
Our underwriters are the backbone of our business. They assess business that we take on and the success of our business depends directly on their assessments. Therefore, sometimes being a pain in the ass is what their job demands...believe me, our underwriters do not enjoy being a pain in the ass but they enjoy the benefits of doing their job properly. PaySystems undertakes to contact consumers sometimes, so that chargeback rates remain low, consumer fraud occurrences are reduced, merchant fraud is eliminated, and ultimately so that we can offer the competitive rates we offer. I hope that this comes across in the right tone, which is one of genuine effort to correct wrongdoings and smooth rough ground.
In other news, my beloved Buccaneers are going to demolish the Colts tonight. Be there!
Cheers
James
|