10-04-2003, 03:44 PM
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Join Date: May 2002
Location: Montreal
Posts: 6,797
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Quote:
Originally posted by Moose
Got this off of webhostingtalk.com
I think it has to do with this situation,sounds like they are working on getting yu guys back up asap, hope all goes well.
This is only a cut and paste:
Notice to our customers
I'm sure you have all been awaiting for an update on the situation, as I haven't been able to update a lot of people on it via IM or e-mail.
Unfortunately, we are going through a major crisis as Cogent has cut our connection without real warning. I've been on the phone non-stop all afternoon as you can imagine, thus why my Instant Messenger responses were few and far apart.
As it stands, Cogent says their decision to cut us off is irreversible. I'm sure the first question will be "Why were you cut off?" so I'll try to explain. Cogent's official reason for taking us down was 'continuous AUP violations'. During the six months we've been in business we gathered 25 abuse tickets which were all inmediately addressed, in most cases resulting in server termination. Other cases include problems such as msblast, f.sobig, and other Linux worms/hacks which roam the net and took advantage of unpatched servers. However, patching servers, or terminating illicit users was not sufficient for Cogent, and they decided to terminate our connection at around 4:30pm EST. Their policy is that regardless of action, the fact that the complaints arrived, that's reason enough for termination.
Having been good netizens and doing our part to keep our network clean we were totally shocked by this. I spent most of the afternoon trying to get Cogent to reconnect us to no avail.
As a result, we were forced to get another provider on board, and will be getting a new connection installed. The new provider will be HE.NET. Unfortunately this is nothing that can be done easily on such short notice, so our network won't be back up until tomorrow.
As a result, we will go through the painful process of re-assigning IPs. Please e-mail me at [email protected] your server 's root/Administrator password so that I can go in and re-assign the IP addresses tonight. That way the servers will be available as soon as our connectivity is re-established.
We apologize for the inconvenience and are terribly sorry for making our customers go through this, but we weren't given any warning, or much of a choice.
Our business will recover from this, and we will continue to take steps to improve our connectivity. I'm confident the service will be of a higher quality once the dust settles. I also appreciate all of your patience and understanding.
I will be online all throughout the night and try to answer all my e-mail, IMs and posts here.
JoseQ
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Like, whoa that HAS to REALLY suck |
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