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Go swap your modem at the store.
Come home, call Cox, and tell them your modem fell off of the desk and busted open, all the parts were hanging out, so you went and got a new one and you've got it sitting in your hand.
The tech won't be able to say "no don't go get a new one", the only choice he'll have is to get you to read the mac address off the back of the modem and get the damn thing provisioned (put into the system).
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