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Have you tried calling them? Did you give them an email account on the domain you had them set up?? If so then that's probably why their Welcime email is not getting to you. Try sending them an alternate email address as well.
The chargeback won't really hurt you unless you do this frequently in which case your bank will stop sending you new cards. However I suggest you read the terms of service regarding chargebacks to see what the host may do to you.
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