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I found something similar and they suggest
Check your Yoursafe.com account details: Log in to your Yoursafe.com account and look for the transaction details. Often, the sender's name or a unique identifier will be associated with the incoming ACH transfer. Yoursafe.com allows for unique IBANs and social media alias payments, which might be helpful in identifying the sender if they used one of these features.
Contact Yoursafe.com support: If the information isn't readily available in your account, the most direct approach is to contact Yoursafe.com's customer support. They should be able to provide you with the sender's details, as they are the intermediary handling the transaction. They are a licensed electronic money institution, so they have to comply with financial regulations that require them to have this information.
Contact your bank: Even though the payment came through Yoursafe.com, your bank will still have records of the incoming ACH transaction. You can call your bank's customer service and provide them with the transaction details (date, amount, any reference numbers you have). They can often trace the origin of the ACH payment.
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