this is absolutely untrue. I'm a Canadian living in Jamaica. there was a long fucking azz wait to finally receive my passport renewal (it expired early Feb 2024 so had wanted to get it done early) because my first app got 'lost in the mail', but that all started in 2023 and I finally got my new passport in early 2024. no jpg, the actual real thing. that all occurred during the timeline you indicate
she needs a real passport, if she's in Canada she can easily apply for and pick up a new passport in person, or apply via mail and arrange an authorized agent to pick it up and deliver it to her if she's not near an office
in Canada the whole process shouldn't take more than 2-3 weeks
neither Kelli nor I are 'sirs' but whatever
it doesn't matter what the situation is re stripchat, solving this issue is NOT something you can do on her behalf
please suggest she contact
Pineapple Support if she's in distress or finding this difficult to handle, and she can always explore different sites while she's waiting to figure things out with sc. it's not the only site under the sun
she's your friend so be a friend. emotionally support her, guide her to professional assistance if needed and if she's cut off from income float her a loan or gift her if you can
but you can't solve this sc thing for her, and certainly not on this board
again, wish her all the best getting this resolved