Originally Posted by alexthorn

Hello everyone,

A small update on the situation and a little story:

The person I was talking to at the very beginning (April and onwards) at CCBill was trying to help, but later changed positions, and for the past month and a half she was replaced by “Zorica.” Since CCBill started sending the latest funds (selectively, but still) through their company in the UK, I asked Zorica for a manual payout of the ENTIRE OUTSTANDING balance (which amounted to about 14 transfers). She kept claiming that she had submitted such a request and was waiting for it to be processed (I was following up every 4 days).

Somewhere at the start of the fourth week, I had almost fully set up a backup billing system and was ready to turn off recurring payments. But you know, that would have meant losing 70% of clients… it would have been a shame. So, I reached out to CCBill again, and it turned out Zorica was on vacation. But there was someone else. Someone competent. Very, very competent.

Within a few days (3, I think), the transfers in CCBill’s tables were reorganized, and payouts were scheduled for the day before yesterday and the following Monday. And today, I also received some of the other missing transfers. In the end, from 14 it went down to 4, with 1 already ordered.

If I finally get all I will give You info but it is progress anyway.