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The CCBill dashboard is clumsy, but sometimes I call in and they interpret it for me.
They've never missed a payment. They pay on Mondays, but 10 times a year there is a Monday holiday in the US, and people panic when they don't get paid on Tuesday, because they don't have US holidays on their calendars. They do charge $5 to pay us by US ACH which they add on top of our minimum threshold. I have a minimum threshold of $50 which means they actually pay me when I get $55. That was clumsy at first, like 15 years ago, but now I know. Only one or two other platforms charge $5 to pay me, and that is a little disappointing on top of the monstrous risk percentage and 5% rolling reserve. In 16 or so years I may have had one chargeback.
The number one reason why I am still with CCBill since 2009 is: 1- Longevity, and 2- They are the only payment processor I know that does tangibles (mail order DVDs). Every other payment processor I've talked to at TES says they don't do tangibles.
As a customer, a few years ago I had a problem with Epoch. I had mixed up two digits of the three-digit CVV, and not only were they extremely rude on the phone, but they actually lied to me on the phone the second time it happened. First, they told me. I would have to call my bank to find out why, which was a lie the second time because the bank did not even see a processing attempt. And then when I tried to use a different card and was very careful with all of the digits, they denied that one as well. I then used one of the other payment methods, a different provider such a SegPay, and both cards have worked just fine with them over time for years. So I don't do Epoch anymore, on any platform. StripChat uses both, but the purchasing power with the PayPal option is a lot fewer tokens compared to the credit card option method.
SegPay has a very fine presence at TES. I did have a chat with her for a few minutes one day and told her that 99% of my revenue comes from platforms (like StripChat) that do their own payment processing. So she and I had a good laugh that even though I'm not a customer of.SegPay, I am a customer of SegPay because I am a content creator on all those platforms that use SegPay.
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