Quote:
Originally Posted by amacontent
WOW. Brads crew is second to none. must be more to this than u saying
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No there's not more to it. Usually, there are a bunch of excuses when we have issues.
And after we alerted them of the issue. We didn't hear from ANYONE on their team for 4 HOURS.
So it's acceptable to anyone here that a website's content is inaccessible to user for more than 4 HOURS? Is that acceptable to you? If that's acceptable to anyone, then you shouldn't be in business, because you don't give a fuck about customer service then (you know the people sending you money?). We like to make our customers happy, and that includes making sure they don't see blank white squares for 4-5 hours on our site instead of high-quality images they came to see
And you hear NOTHING from them not even and update on what is happening. Then I have to raise hell just to get a response?
There was a secret update and the tech failed to also update another hook tpl.
Unbelievable how people are coming in here immediately just assuming that MojoHost is in the right.
Yeah, I will say they are pretty alright. But I believe they possess what many other IT people have which I have termed this "IT arrogance."
I've been making sites online since I was 12 in 1996. Before 95% of these people even knew what a server was.
But many IT professionals have a level of arrogance that since they studied it they MUST know. However, what I've found, even as a programmer myself, is that they actually don't and they make the most simple mistakes. Most people just follow directions and "by the book" - they don't think for themselves.
Like instead of asking me for the ticket ID #, for example, why don't you use your fucking brain for 30 seconds and checkout the URL? Really makes you wonder how some people survive on this planet
How can you work in tech and not realize that a TICKET ID is included he URL of the customer support ticket system URL.