09-09-2003, 07:01 AM
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Too lazy to set a custom title
Join Date: Nov 2002
Location: Earth
Posts: 14,626
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Awesome! Does it make sense to try and get rebills to rejoin for say $1 to capture the info and give the month after at a better rate?
Quote:
Originally posted by solonline
When Globill went down we got hit hard, and had 1000s of members, plus the rebills n shit. The the gloBILLscripts started fucking up, so we decided on the following.
Moved all .htpasswd files to another local, and dleted all gloscripts and changed ftpinfo etc.
That left us with 1000s of usernames that would hang forever if not delted. So we mailed the users, told em the shit, gave an option to rejoin at a cut price rate. We also said we would honor all memberships in full so long as they mailed us the recipt they were sent from globill on signup. We crosscheckd that data on the passfiles and readded em through another billing system with a code for each username so we could identify a manuall add.
For those members who could not give a recipt it was hard cheese. However surprising to us, most supported us and undertood the situation, we backed of from telling em to cback as this could have caused problems further down the line. We then went through all password files manually deleating all globill accounts, and processing the emails as they came with a "cant login bitch" it was tough going, a truly awfull job, but we got clean lists now, are rebuilding memberships, rebills etc, and are still in biz while others rot.
Just my 1 cents 
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