Quote:
Originally posted by WebDork
Whats the correct strategy from a webmaster perspective once these billers go down ?
For now Globosale has my money as well as my reserve. Both of which I expect to see little.
I could cancel their .htpasswd list off my server and recommend all clients who complain charge back and then offer them an incentive to rebill with an alternate processor.
Presumably though Globosale would want to bill me for the chargebacks - despite owing me money anyway....
I should certainly look at blocking access for customers who have signed up since my last payout as that money I will never receive ?
At the end of the day I want to convert the customers across to my new biller as quickly as possible... With PSW hiccups and Globosale now Ive lost close to 400 regular rebillers...
Any constructive recommendations ?
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When Globill went down we got hit hard, and had 1000s of members, plus the rebills n shit. The the gloBILLscripts started fucking up, so we decided on the following.
Moved all .htpasswd files to another local, and dleted all gloscripts and changed ftpinfo etc.
That left us with 1000s of usernames that would hang forever if not delted. So we mailed the users, told em the shit, gave an option to rejoin at a cut price rate. We also said we would honor all memberships in full so long as they mailed us the recipt they were sent from globill on signup. We crosscheckd that data on the passfiles and readded em through another billing system with a code for each username so we could identify a manuall add.
For those members who could not give a recipt it was hard cheese. However surprising to us, most supported us and undertood the situation, we backed of from telling em to cback as this could have caused problems further down the line. We then went through all password files manually deleating all globill accounts, and processing the emails as they came with a "cant login bitch" it was tough going, a truly awfull job, but we got clean lists now, are rebuilding memberships, rebills etc, and are still in biz while others rot.
Just my 1 cents
