Quote:
Originally posted by TheSaint
Still, even with a bunch of dual xenons there I am just a number, you probably have to have 50 boxes to get really personal attention there.
|
Not really, the folks in charge take notice... it's just the phone techs that are clueless. Get active in the forums if you aren't already. If you bring something up on the forums they'll see it and get it handled - otherwise you're a support ticket being handled "in order of submission" by a tech. Robert and the guys in charge watch and participate in the forums, and that's how they get to know people.