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Regarding the cost of the contractor, I do feel it to be very steep, going by the fact that nothing needed to be done, and that the letting agents are using them on a regular basis, feeding them a steady stream of work.
No, I wouldn't expect them to do it for free, but I do feel that the fee is excessive.
But that's not really the issue. The issue is who should be liable for it, when it was the tenants at fault and not the fault of the equipment itself.
As I said, the letting agent felt that the tenant who had turned off the switch was liable. But they are (imho) playing semantics regarding switches being labelled when they are not supposed to be.
Like I said, I think 50/50 is reasonable - The tenants appear to think otherwise.
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