Quote:
Originally posted by Mutt
no resellers = no chargeback problem
i am sure KK is right but i think there's more to it than that.
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I think maybe half of peoples chargebacks that use affiliates on a per singup prg. are due to this.
Fraudulent WM's that signup to the prog. then get friends or whomever to signup recur then charge the whole lot back the next month...
Misleading tours / promo's...
Of course you're always going to have surfers that chargeback as well, maybe they forgot to cancel, and don't know how to get a refund, or maybe their wife found the visa bill and they deny they signed up so the wife calls for a chargeback.
I've seen people call that have been rebilled for a year wanting it all refunded... I mean what took you so long to look at your visa bill?
I've also seen cases where a surfer signs up to a site, calls for a refund, and repeats the process month to month. (I saw one surfer that had 14 signs and 14 refunds WTF? not sure why he wasn't blacklisted by the IPSP)
Anyways agressive fraud control, and good customer service are key to staying below 1%.