|
In my opinion, you get more chargebacks when you run a trial. This isn't based on anything except our experiences. We haven't had a trial for like 2 years. If I were you, I'd look to see what is being charged back, the initial trial? The first rebill? Being that your members are alot of AOL'ers, they might not yet realize that they will be automatically rebilled. And, make sure you do make it easy to cancel. I'm not one to argue with success, we don't have 10,000 members, so you're doing something better than us, but if it's a matter of keeping your account making less, or relying on the member forgetting their rebills and possibly losing your account....
We only get 1 or 2 chargebacks a month, which still pisses me off, but what can ya do?
BTW, what site do you run? I'm always looking for more sites to promote...
Catalina ; )
|