Quote:
Originally posted by chromium
This weekend.. I suggest you work on your customer service. Send an email to all your members... asking them what they like about your site... ask them for suggestions for improvement... get your members involved
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It is a lot different when you are a small paysite and you have 50 members or something like that.
I have over 10,000 members, so I can't really just email them all asking that. They would cancel
And I can't cater to each member individually. It is simply impractical.
The whole thing is based on the member forgetting, isn't it? Otherwise, you don't make any money.... My sites that have better members area retain worse than the ones that have shitty backends. Pretty sad, but the way it works...