Quote:
Originally Posted by GT-Omar
So again the point of a contract is to hold both parties to a standard... i.e sla's and response time / uptime / etc............Not to lock them in, but just as customer is protected by those clauses a company ensures the revenue for said time. it works both ways.
As to your comment about "Real business" (and I don't know your exact situation) if you went down, if hardware failed, and you don't have a contract. How would you be compensated? I understand you're maybe in a unique situation, but for the rest of those claiming no contracts? What would they do? They'd go to the CEO of said company... put in a request and hope it gets resolved? Now who's being arrogant?
|
I do not have a server at MOJO but I deal with them for my clients so I am including them in my answer.
M3 would have me up and running on a new server pretty quicly, as would MOJO. There would not be an issue. If there were some other problems Travis (M3) or Brad (MOJO) would offer up a fair deal and get me through it.
Business is often based on a handshake and mutual trust.
There are implied contracts and they stand up in court. I purchased a service, I have the credit card billing to prove it. I have the emails stating exactly what I purchased. They fail to follow through on the product then I do have legal recourse.
Do you have an actual employment contract with TSS? If you do then you are in a minority. Most employees have no formal contract. They may have a written offer. They often have the employee handbook, but rarely have an actual contract (at least here in the states). They rely on trusting the company and the applicable laws.
REAL business is done all the time without formal contracts.
.