Quote:
Originally Posted by NALEM
Amendments can be made to any agreement, at any time, so long as all parties to the contract agree.
From the brief statements you have made here as a representative of TSS, the company appears to not be focused on client retention through loyalty and general satisfaction. That is unfortunate.
|
To the first part of your post.
Again 100% correct!! what about if solutions were given, to update machines and environments still holding the bought contracted price but one of the parties didn't agree? Then you have to enforce what you paid for no?
Which leads me to the second part of your post.
We all of us here at TSS (over 100 employees) go above an beyond to make sure that from a technical point. Standards are met and exceeded, if anyone has any issues with ANYTHING please my email and Skype is in my sig.
I will make sure it gets to the top of every departments 1st thing to do. To say that we don't care about client retention is just being uninformed. So it's easy to take certain things out of context and bend them to what you want to believe. I've always been of the mindset that if even 1$ in revenue is lost that's not a good day, but that 1$ has to make sense. To sit here and boast that contracts aren't needed or how you hold customers. REAL business is done via contracts. It's the only thing protecting both parties.