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My bank can not start an investigation without the wire tracking numbers (or confirmation numbers), which CCBill is refusing to provide.
My CCBill used to be Paul, who apparentlyis nowhere to be found and probably not with the company anymore.
I have contacted the issuing bank that CCBill uses to send the wires: a German bank called WireCard, which promptly referred me back to CBill.
I have called, emailed, chatted CCBill, and the answer is always the same: you have to keep on waiting, we have sent this to our accounting department.
I am very frustrated and have no idea what to do next.
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