Quote:
Originally Posted by WP-Script
Yes I say that, because we can't keep going and go further if we literally take all the time to answer tickets. Remember they are only two.  |
1) Create plugins/themes that work properly
2) STOP developing NEW plugins/themes
3) HIRE more staff (You factor that extra cost into your pricing)
4) Have different support packages (Paid priority support etc)
5) Public/Client forum (This would save you a boat load of time as forum members could answer questions and clients would check here for solutions before opening tickets).
This is just off the top of my head while im peeling a banana.
All those things would save you shitloads of time.
Which you could use to address THE HUGE amount tickets and problems you have.
As a business you are getting SO much wrong and your clients are paying the price.
Your clients are not getting what they paid for and I for one am NOT happy.
Doesn't seem I am alone either.