Quote:
Originally Posted by jezz87
So i always liked paxum for the past 8-9 years.
never had any issue with them
But this new card thing is brutal on me...
Paxum Prepaid Card (SEPA)
000000XXXXXX0000
SubmittedSubmitted (Submitted on 2019-05-29 11:24:11)
This process can take up to 10 business days. Total Card delivery time to receive it is approximately 6 weeks
It's been 3 months now
I submitted a ticket on sunday night, still no reply...
Has anyone received the new card and actually used it and can tell us it works ?
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I'm having the same problem. Been waiting since October 2018 (even though I requested it back in July 2018):
Paxum Prepaid Card (SEPA)
000000XXXXXX0000
SubmittedSubmitted (Submitted on 2018-10-24 05:31:45)
This process can take up to 10 business days. Total Card delivery time to receive it is approximately 6 weeks
This was their last reply to me, back in January 2019 when I asked what was going on:
We've finalized implementing a new processor and we have started to issue cards using that one, therefore your old card application has been cancelled by the system.
Although we understand your frustration, there are no updates available from the processor regarding your card application.
We assure you that we are treating this situation as a top priority and with a high level of professionalism, as a consequence, an answer will be provided once the processor provides the requested update.
We thank you for your patience and understanding.
Paxum really does suck shit, lol.