Quote:
Originally posted by KRL
WIth the advent of the Net, E-Mail, and Faxing, FedEX's future growth became very limited.
I used to use them all the time for sending legal documents on business deals. Now you can just fax or e-mail everything.
Times change.
|
I see the point you make about the growth of email, faxing, etc hurting Fedex...but think about how much technology has helped Fedex. Think ebay, and all the ecommerce stores. They have to mail the products some how. Many are using Fedex to do so.
Its the fact that if you call Fedex odds are you want to talk to a live person. With their new operatirng system, when you request to speak with an operator to the automated teller, the system responds saying "Let me help you" I know for sure, I wouldnt sit there and listen to a robot tell me that they wont connect me to an operator until I give them a chance.