I'm sure some of you got this email from Epoch
Effective Q3 of this year, Visa will toughen chargeback rules for all merchants, worldwide. While there are a few changes taking place, most notable is that the new chargeback threshold will change from 1% to 0.9%.
Epoch clients enjoy a comprehensive and specific risk analysis of their individual product performance. This level of granularity reflects our commitment to risk management, which is the number one priority of our business. We will continue to monitor your performance and communicate with you regularly to provide possible solutions where applicable. We’re here to help.
Note that if you have 100 or more chargebacks and your chargeback ratio is greater than or equal to 0.9% as of Oct 1, 2019, your account will be subject to the Visa fine program. This means that they will look back at the performance in September on October 1st.
Thanks Epoch for always being on top of your game
