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I am going to guess that this actually has more to do with moving money across the pond than anything else.
I see the OP says he sent $275 so I assume he sent USD. I see the refund is 198.42 British.
The statiztics guy says that the money was never made available to him, this might have been due to the conversiuon process. The OP says he was told by a PP guy that it was refunded as an e-check. It has been my experience that in the PP dashboard an e-check transaction will be identified as such so maybe the PP guy is giving bad info.
So, my guess that somewhere in the converting back and forth that the money is in motion.
Just in my opinion of course.
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