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Aaron,
A good programmer should be able to help you out in this instance. In the defense of Epoch they are not a multitasking firm. They concentrate on their core business, which is processing, unlike webmasters they dont have 15 - 100 things to deal with like content, traffic, processing, galleries, etc etc.
However, I have always though Epoch was a great company until recently I have come to realize from a programming point of view they dont have all of their ducks in a row (at least from a programmer perspective.) When it comes to some of their recent changes with their Data Plus ( I believe that is what its called ) they didn't really think things through thoroughly.
Anyhow there are solutions to these issues that if you co-ordinate with the proper people Epoch, CCBill and a private programmer should be able to reasonably resolve any issues you have.
I am not saying Epoch isn't a great company, because they are, but I think it is sometimes hard for them to concentrate on other issues that are outside their scope.
If you would like some ideas or would like a programmer to bounce ideas off of, even though I am currently booked up I would be more than happy to discuss some different things to at least hopefully point you in the right direction and such.
My ICQ is 7 0 9 3 0 4 6 7 and my email is stress AT stressmedia.com.
Andy
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