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AaronM · 08-21-2003, 05:08 PM

What is it that I want? I want/need DRMNetworks to work with your database.

Email:

Hi Aaron,

From the API docs it seems that the username/password will be stored with DRMNetworks.

So while doing the add to your system, you will have to do a simultaneous ADD/Check/Remove to DRM system.

You can ask people at CCBill to contact me tomorrow, and I can explain it to them that how can they include modified add-passwd.cgi in their distribution and get rid of this confusion altogether.

I will talk to you tomorrow.

Thanks and Regards

Manish

Then from Randall at CCBill/DRMNetworks:

Not a problem Aaron I'll have Scott contact Manish today.

Randall

And then the follow up from CCBill/DRMNetworks end:

Aaron, I apologize but it appears that we are at an impasse as Epoch cannot assist us here. To attach these two systems, we need some assistance on their side too but, it appears that this is not something they can help us with.

I'm sorry we've not been able to help and I hope you can find a solution that will be more compatible with PayCom.

Randall

No follow up from Manish. No return call from any of the top 3 at Epoch. In other follow up phone calls and in talking to CCBill AND Epoch in Florida, it was made obvious to me that Epoch is capable of doing what is needed but that Manish "tends to be uncooperative" as described by a rep within Epoch..

I am quite happy with the Epoch services that are automated...such as billing and generally anything that I do not have to rely on a live person for. Keith Hill has been helpful in the past but that is about it and he is not even our rep. Give him a promotion and make him head of customer service or something.

Tell me again why people pay thousands of dollars a month to companies who do not communicate with their clients. I have been waiting on a return call for more than a month now. Even mentioned the issue at the Epoch booth in Florida and was told it could be done and I was again promised some closure on the issue. Guess what?

Nothing.

I do not care if this combatibility issue is the responsibility of CCBill, us, or Epoch. I want it fixed so that everybody is happy. Tell me what needs to be done on our end, if anything, and we will do it.

Too bad that people could not manage to keep thier word and follow up on their own. Overlooking something a time or two is understandable but I am tired of rattling the Epoch cage and getting nowhere. Maybe this reply will stir you up enough to have somebody contact me and make things work as they should.

08-21-2003, 05:08 PM
AaronM GFY Royality ;) Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,922	Epoch...I want some anwers. What is it that I want? I want/need DRMNetworks to work with your database. Email: Hi Aaron, From the API docs it seems that the username/password will be stored with DRMNetworks. So while doing the add to your system, you will have to do a simultaneous ADD/Check/Remove to DRM system. You can ask people at CCBill to contact me tomorrow, and I can explain it to them that how can they include modified add-passwd.cgi in their distribution and get rid of this confusion altogether. I will talk to you tomorrow. Thanks and Regards Manish Then from Randall at CCBill/DRMNetworks: Not a problem Aaron I'll have Scott contact Manish today. Randall And then the follow up from CCBill/DRMNetworks end: Aaron, I apologize but it appears that we are at an impasse as Epoch cannot assist us here. To attach these two systems, we need some assistance on their side too but, it appears that this is not something they can help us with. I'm sorry we've not been able to help and I hope you can find a solution that will be more compatible with PayCom. Randall No follow up from Manish. No return call from any of the top 3 at Epoch. In other follow up phone calls and in talking to CCBill AND Epoch in Florida, it was made obvious to me that Epoch is capable of doing what is needed but that Manish "tends to be uncooperative" as described by a rep within Epoch.. I am quite happy with the Epoch services that are automated...such as billing and generally anything that I do not have to rely on a live person for. Keith Hill has been helpful in the past but that is about it and he is not even our rep. Give him a promotion and make him head of customer service or something. Tell me again why people pay thousands of dollars a month to companies who do not communicate with their clients. I have been waiting on a return call for more than a month now. Even mentioned the issue at the Epoch booth in Florida and was told it could be done and I was again promised some closure on the issue. Guess what? Nothing. I do not care if this combatibility issue is the responsibility of CCBill, us, or Epoch. I want it fixed so that everybody is happy. Tell me what needs to be done on our end, if anything, and we will do it. Too bad that people could not manage to keep thier word and follow up on their own. Overlooking something a time or two is understandable but I am tired of rattling the Epoch cage and getting nowhere. Maybe this reply will stir you up enough to have somebody contact me and make things work as they should.