Originally Posted by RuthB

With an increased number of clients we're also experiencing an increased number of withdrawal requests. As a result there are some minor delays being experienced through the accounting department. We have hired additional staff but they are still in-training. We anticipate a return to usual turnaround in June.

With regards to the issues with routing/transit, the processor we are using to issue wires requires Transit and Institution number for all Canadian wires and this did result in some delays with some clients wires.

Please bear with us as we adjust to the new volume. You can always monitor the status of your withdrawal in the Withdraw Funds >> Withdraw Funds History section of your Paxum account. Validated status means it is on its way to you.



External Card withdrawal supports Visa and Mastercard. If the system says your card isn't supported then it must be already identified as being issued by a card provider that doesn't support such transactions.