Originally Posted by Adraco

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Let's go over this message in detail - shall we?
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Not true, this has wrecked how Paxum worked.



Not true, everything takes much longer time and regular support is even more useless than normal.



Should be completed within 4 weeks??? Today is May 10th, your post was made April 13th, if we count weeks very nicely, it will still be the 13th on Sunday and no cards are here. So the part about ""new cards are currently being printed" seems to not correlate very well with reality. This seems to not have been true.



As early as next week? Today the first post was made about someone having received his new temporary card. That is several weeks after your "as early as" so that runed out to be not true. Existing customers do not care how many new ones you got, it is the existing customers who made you into what you are today and should be prioritized. New clients would be the one who have to wait.


Yes, we have understood that it was more important to you to get new customers than care for exiting ones. That's all very clear right there "focus on verifying all new clients" - a kick in the nuts on all your existing customers. "Please log-in to your account from time to time to check for new announcements as we will update clients of our progress." not a single update has been made in the accounts. There came one message to unverified clients to not create tickets, but the message went out to all, both verified and unverified clients. Apart from the "Printing" status on cards, there has been zero announcements and not a single update has been given. Again, what you said turned out to be - not true.



"treasure the relationships we have with our many valuable customers" - how has that been shown over the last few weeks? Give just one, one single example of how you have shown how you treasure your valuable customers over the last few weeks. Because it has clearly not show!



Oh really? Strange family which does not answer when called, does not respond to letters (email/tickets) and decide "new family members" are apparently more valuable and should get focused on than the old family. Apparently it's also ok to ignore the family for days if not weeks at a time and also say lots of things which simply turned out to not be true.



In an earlier post, made by someone else, it was mentioned "you should have been here" and you admitted that yourself and said that you regretted this and was going to do better. So far, it's really not showing - not at all.


Bottom line: most people care about the cards.
That is the one service that is currently totally interrupted for everyone but a few Canadian users. That should also be the focus, getting cards out and at the very least a reliable time frame for everyone to look at and be able to plan around. Right now, there's just too many pieces of information missing. That's your mistake and all it takes for you to correct it, is to get a grip on how the process with the cards are going. Because there hasn't been a single update from Paxum's side and "everyone" is waiting.