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Actually, Rick...it is sad, but it is not that hard.
We buy all of our office laptops from Dell (would *never* buy a server from them, btw), but I digress.....in the history of our relationship with Dell I have never talked to them...not once....and even though I own the company they have never heard my name mentioned.
A few weeks ago one of my employees hit me up at 6:30pm and said that he needed a new laptop and that he was on the Dell site and had configured one with a Discount that expired at midnight....it was a decent discount so I said, OK, I will order it for you.
I called the normal Dell number from the website here was the conversation....
Her: Dell, My name is _____ may I help you?
Me: Yes, I want to order a laptop
Her: OK, do you have an account?
Me: Yes, ma'am but I dont know the account number.
Her: No problem, whats your phone number?
Me: 770-471-9075
Her: Ah, NationalNet??
Me: Yes ma'am
Her: OK, you want to put this on payments or invoice?
Me: Just invoice me in full
Her: OK, what would like to order?
Me: {Gives her specs}
Her: No problem, would you like this shipped to the Billing Address?
Me: No ma'am, I need to ship it to a different office
Her: No problem, whats the address?
Me: {Gives her address}
Her: No problem, it will be there in 3 days.
Me: Thanks
Her: Thanks for choosing Dell.
End
After I hung up I thought to myself....was this just a little too easy??
--T
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