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Well telling them that I'm an adult biz wouldn't be news to them. I've been using them for three years with very few problems and I'm registered as an adult account and always have been. I've paid my high risk fees every year.
As for the time on the phone, a LOT of it I was on hold while they "tried to figure out" what was going on. The two times I did disconnect and was promised a call back, I didn't get one and I had to call back in.
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