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Well Phil, I still post here! lol
Sly does a fine by his clients and I am happy that you landed there. Had your account rep at Mojo not mishandled following up with you, you never would have left. There was no part of your situation that wasn't easily remedied. It's regrettable, and we miss having your business. I am happy that you are happy with your current hosting.
Brandon, I'm not sure why you aren't counting us in the running for your business. We are exteremely up front, take a consultative approach and provide an excellent value at all levels of solution complexity. We have won every industry hosting award for the last 9 years running by for several reasons. We are client focused, always. We give a great value for price and are always creative to help stretch the value that clients receive. Many hosts try to solve problems by upselling other solutions and while sometimes this is necessary, most of the time good systems administration can achieve getting more out of your existing server.. In all respects, we are very high performance. Despite hosting more adult companies and web sites than any other company, you will not get lost in the mix, all clients are given VIP treatment regardless of whether they spend $10 or $50,000 per month. This is part of our core values.
With this as my 19th year in business, we still pride ourselves in supporting the industry more than every other host. I attend and speak at every conference, also donating time to moderate conversations on every subject matter relevant to our industry. I am on the board of directors for the ASACP, a contributor, and also a member of the FSC. These contributions are all possible because I have an amazing technical team backing me up. Like any other company, the biggest challenge faced is that we are only as good as our staff and humans all make mistakes. In the issue with Phil above, fault was with an administrative team member. At the end of the day, I take responsibility for this and as the business owner did everything possible to make sure that we learned from the situation and made changes to prevent such an occurrence from happening again.
There isn't a lot of an industry left still standing. I host around 700 adult companies from a field of what has been 2000+ since starting MojoHost. The primary difference between those two numbers is attrition, people leaving the industry. It's my position that we aim to back all the horses, everyone doing legit business, so that we can continue to stand with the winners in the future.
If you don't choose us, pick Nat Net, VAcares, Way3 or M3 Server. Everyone else simply isn't winning in this industry and is not committed to this industry. Feel free to call/email/Skype myself or Natalie with any questions-
Cheers,
Brad
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President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
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