1) I buy some content from a small producer.
2) I pay with my Visa through CCBill.
3) I download the content.
4) I find out content is not what I had ordered.
5) I mail the producer, get no reply ...
6) I send an mail to
[email protected].:
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I am referring to Subscription # xxxxxxx that I had a problem with. Unfortunately the merchant did not answer my emails to solve the problem. So I am asking for a refund of the full amount I paid.
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7) CCBill answers my mail:
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CCBill does not own or operate the website in question. Any questions regarding the content of the site may be directed to the website's administrator by using a link on the website's page.
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8) I try it again (of course quoting their tracking number):
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As I said before: the website's admin did NOT answer my mails. So either you solve my problem (=refund the money) or I will backcharge.
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9) CCBill seems to be pretty clueless:
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We have received your email and we are unable to determine your request. Please contact us back with your question or concern.
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