Guess what happened.
I mentioned the exact amount which is $12,818 and date of transaction which was 10th august to them in my first ticket and 2-3 times in whole thread.
But after 7 days of waiting, they provide me swift proof of transaction of 5th october which is also similar amount of $12,749 and try to trick me that they sent full amount.....
Height of professionalism.
My first ticket to them:
Screenshot by Lightshot
What they replied to me on friday:
Screenshot by Lightshot