Quote:
Originally posted by Adult Site Traffic
Take a proactive roll in your business. I do, and have had not one chargeback related to credit card processing.
NayPay and Stormpay are different animals, so I just created a line item for fraud 
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being active and staying on top of things sounds good, but I recently got a chargeback and when I contacted the customer he said he hadn't meant to charge it back.
He told me he called master card and asked them not to allow his membership to rebill since he lost his password. He didn't come back to my site to retrieve it and he lost his confirmation email. He also didn't email me. He told me that he had not asked for a chargeback that they initiated a chargeback on their own. I am really on top of customer service, but there is only so much you can do if people don't contact me.
Also, doesn't your CC company need to have a signature before they can initiate a charge back?