Quote:
Originally posted by NetRodent
I posted a thread on this a while back. Jealous spouses and "professional chargebackers" are not the problem. Most of the chargebacks we recieve come from people who didn't use the site for the period they chargeback. Some of these probably didn't know they were going to get rebilled and some of them may have been from cheating affiliates.
http://www.gofuckyourself.com/showth...hreadid=153539
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But then the question was specifically about chargebacks. People who didn't realise they will get rebilled could still have asked for a refund and needn't have done a CB.
It still comes down to (excluding WM fraud) the fact that CC companies make chargebacks FAR too easy and almost encourage it. Although they have recently been flagged (which is just plain stupid) refunds should NEVER have been an issue and if anything should simply show a responsible company ie one willing to listen to a customer and offer a refund if suitable. There are some companies in the 'real world' with huge turnovers but equally huge refund %'s simply because of the way they operate.