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SweetT · 04-02-2017, 06:53 PM

Hey Everybody....

Sorry I have not been posting in this thread but we have been keeping the Updates site updated throughout the event.

Thanks for the kind words guys. We work really hard everyday to make sure that we do a great job for our clients but sometimes an issue is simply unavoidable. What makes this one so hard for us to swallow is that we spend literally millions of dollars in Generator Redundancy only to have it fail. We even go so far as to use Caterpillar Generators even though they are more expensive because they are just so durable. The issue today is that the system that should have told them to engage simply failed and we still are not sure why. They were ready and able but nothing told them to crank up. Now, in addition to all of our own Emergency Response Team, we now have dozens of contractors in the building doing their investigation as to why the system did not properly operate. We will not rest until we know exactly why this happened.

Currently we have more than 97% of the servers back online and are feverishly working on the remaining 3%. I hope it will not be too much longer before we are at 100% but we will keep the Updates Site posted on our progress.

Thanks, again, for your patience and for your support. This is a bad day for us, but this will pass and we will back to work making sure our customers have the best hosting available.

--T

04-02-2017, 06:53 PM
SweetT Shank-A-Potamus Join Date: Jan 2002 Location: Atlanta, Georgia USA Posts: 1,756	Hey Everybody.... Sorry I have not been posting in this thread but we have been keeping the Updates site updated throughout the event. Thanks for the kind words guys. We work really hard everyday to make sure that we do a great job for our clients but sometimes an issue is simply unavoidable. What makes this one so hard for us to swallow is that we spend literally millions of dollars in Generator Redundancy only to have it fail. We even go so far as to use Caterpillar Generators even though they are more expensive because they are just so durable. The issue today is that the system that should have told them to engage simply failed and we still are not sure why. They were ready and able but nothing told them to crank up. Now, in addition to all of our own Emergency Response Team, we now have dozens of contractors in the building doing their investigation as to why the system did not properly operate. We will not rest until we know exactly why this happened. Currently we have more than 97% of the servers back online and are feverishly working on the remaining 3%. I hope it will not be too much longer before we are at 100% but we will keep the Updates Site posted on our progress. Thanks, again, for your patience and for your support. This is a bad day for us, but this will pass and we will back to work making sure our customers have the best hosting available. --T __________________