I'm sure a lot is being lost, which is why, about two months ago, we started using a tracking database.
If your customer returns again our script will search for a cookie for a webmaster ID, if not found it will match the IP on record to the surfers IP and grab the last webmaster ID recorded from that IP number.
Initially the script will place a cookie (if allowed) and the surfers' IP on our database for a duration of 1-year.
