Quote:
Originally Posted by KlenTelaris
No, it is just extreme clumsiness . Tho, there is a new guy called Dan which seems to be quite pro-active so maybe he can help.
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maybe, but for me it still looks more like a shady shit ... after x years with no problem and giving them some part of my money, they forced you to change your pass, now if you want to reset the forgot pass now, you have to know:
1. your username
2. your birth date
3. pass to your email so you click on the recovery link
4. answer to first question
5. answer to second question
if you fail, you have to send email to support and wait who knows how much days for answer, the answer will tell you to make photo of your id card and yourself and whatever else, and then you have to wait another who knows how much days for answer? this is not lazy this is not amateurish but this is shady
they are taking care of your money, they have to be in touch in less than 24 hours at least at work days! time to move on ...