What about this then? I gave a customer a refund, he still has not recieved it (though it still got docked off our account). I dont trust these stormpay guys, nope.
----- Original Message -----
From: FTVGirls.com
To: chris
Sent: Saturday, August 09, 2003 1:31 AM
Subject: Re: Account Number 124643 re today's order
Just remember that, because it means they ate the money. They did not give the customer his money back, and they docked it out of our account. $150 bucks. A message board post might be good on that one...
----- Original Message -----
From: chris
To: FTVGirls.com
Sent: Saturday, August 09, 2003 1:19 AM
Subject: Re: Account Number 124643 re today's order
well i have to say that this is some bullshit. yay for stormpay!!!! woo hooo
----- Original Message -----
From: FTVGirls.com
To: Steve
Cc: FTV
Sent: Saturday, August 09, 2003 12:51 AM
Subject: Re: Account Number 124643 re today's order
Oh yes, this means that we both get screwed, because they deducted that money off our account.
To Chris: Keep this in mind about stormpay.... refunds seem to 'disappear'.
-Rob
www.ftvgirls.com
----- Original Message -----
From: Steve
To: FTVGirls.com
Sent: Friday, August 08, 2003 8:33 AM
Subject: Re: Account Number 124643 re today's order
Hi again Rob,
Stormpay won't return my email... I think I'm f_ _ ked!
P.S. remind me not to use Stormpay again.
Steve
----- Original Message -----
From: FTVGirls.com
To: Steve
Sent: Sunday, July 27, 2003 11:32 AM
Subject: Re: Account Number 124643 re today's order
Hi Steve, have you tried contacting stormpay? The money you paid was no longer in our account the moment I submitted for a refund, though I must say stormpay has not been user friendly to us either. There is nothing more I can do, but what I do know is that they sent me a cheque by mail when we did get our first (and last cheque) from them.
On my end the best I can do is give you extra compensation as in long term website membership.
-Rob
www.ftvgirls.com
----- Original Message -----
From: Steve
To: FTVGirls.com
Sent: Sunday, July 27, 2003 7:31 AM
Subject: Re: Account Number 124643 re today's order
Hi again Rob,
Its been over 3 weeks and I haven't received a cheque or deposit on my credit card.. Can you help me track down my money?
Steve
----- Original Message -----
From: FTVGirls.com
To: Steve
Sent: Thursday, July 03, 2003 9:16 PM
Subject: Re: Account Number 124643 re today's order
I'm guessing they refund your credit card you used? Usually with our main processor ccbill it takes 7-10 days for it to reflect on their card. But its the first time I've done it with stormpay.
-Rob
www.ftvgirls.com
----- Original Message -----
From: Steve
To: FTVGirls.com
Sent: Thursday, July 03, 2003 2:37 PM
Subject: Re: Account Number 124643 re today's order
Hi again Rob,
Just one more thing... I took "Stormpay" to the point where I got this Notification: "This is to inform you that the $166.50 USD withdrawal request you made was sucessfully sent." Does this mean that they are going to mail me a cheque?
Sorry for all the trouble.
Steve Lundy
----- Original Message -----
From: FTVGirls.com
To: Steve
Cc: michael
Sent: Wednesday, July 02, 2003 3:27 PM
Subject: Re: Account Number 124643 re today's order
Hi Steve, I can do that for you then. Do not worry about returning them. We send out 2 or 3 of these vids a day, but its rare we have this problem. My apologies again, but I am clueless as to this point why its doing that.
I submitted a refund to your account now.
Refund successfully processed.
Transaction Details
Id: 451xxx
Related to: 451xxx
Type: Payment
Status: Refunded
Date: Tue, 10 June 2003
Time: 10:24:26
From: -
Name: -
To your email:
[email protected]
Amount: $155.00 USD
Fee: $-4.88 USD
Net: $150.12 USD
----- Original Message -----
From: Steve
To: FTVgirls.com
Sent: Wednesday, July 02, 2003 7:43 AM
Subject: Re: Account Number 124643 re today's order
Hi Rob,
could I return them for a refund? (and if ever Janelle is in the Maritimes...) (And yes, I used my DVD player on the weekend and it works fine.)
Sincerely
Steve