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Google is a pain in the arse and for something so important to business, its lack of any real support is farcical.
They have a forum for webmasters which you may find useful to check out and ask the odd question but be aware that nobody has a clue what really goes on, if the "experts" on there dont know the answer to your question they'll simply tell you that you're doing something to fiddle google. Everyone thinks they know what to do but nobody does really.
Some dickwad "expert" on there told someone they had been de-indexed by google because they "are using all capitals in their H1 headers and this was clearly an attempt to fiddle ranking"!
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