Centurion: please tell me how long you need to "look into" my specific situtation before a decision is reached?
We've been posting from Internext in Florida and will be checking on the support issue once we're back (Monday/Tuesday).
The Other Steve (& rowan): Will the checks that are already in the mail be met on presentation? ...funny how they seem reluctant to answer a very simple question.
Yes. (Without a doubt). As previously stated without reluctance "we never have sent checks that will bounce" and please understand we are getting back to the thread when and where we can.
Centurion: I'd like to say I appreciate (whoever is writing this thread) that you have a more professional tone than yesterday's posts had.
Thanks man. Posting at 6am after the first night of a tradeshow didn't make for the best of posts. I (Matt) am still handling the majority of questions. ;)
If the enough money is present to cover payouts, chargebacks, and continue to allow you to operate your business, why have you frozen the payouts?
We have made decisions as necessary to keep the business running and ensure stability for our clients. Holding payouts was a part of the equation.
What *IF* the bank does NOT release said funds?
It will be covered out of
our own pocket because we're not going anywhere.
If you DID have those funds in YOUR hands, you would not hesitate to release them, correct?
Absolutely.
What specifically does PSW have to do to satisify your bank to release the funds?
Whatever necessary. The CEO and appropriate staff did not attend the show to instead deal with the issues at hand. I'll have more information later in the week.
Why should PAST transactions be penalized (reserves that are due to be released now) if you're negotiating FUTURE reserves?
All funds were held.
Madball: Whoever posted that Queen song haha still laughing!
Didn't have the sound on.
The Other Steve: the lack of an answer just makes me feel uncomfortable.
We thought the previous post was clear but please understand we get to the boards when we can (while attending, exhibiting and having various meetings at a tradeshow) and it shouldn't be assumed that periods of silence is for any other reason.
CDSmith: I find it rather unfortunate that a thread like this had to be started before you would deem it worthy to look into Centurion's case
Agreed, we readily admit that it was ill-timed and inappropriate. I am not yet sure why his individual issue was handled poorly and, again, will be looking into it once we're back from the show.
Thanks again to the thousands of webmasters still with us. Remember, we'll be on planes, etc shortly and will thus be away from the thread for obvious reasons (Verizon Airfone just doesn't cut it) ;)