Quote:
Originally posted by CDSmith
One thing further..... I find it rather unfortunate that a thread like this had to be started before you would deem it worthy to look into Centurion's case. By what he is saying here, he obviously attempted to communicate with PSW over his issues and was avoided, evaded, and stone-walled apparently. I don't like this, it doesn't sit well with me..... nor does the fact that according to him he has had only 3 charge-backs going back as far as 5 months yet you froze his account anyway.
I don't care for the tone of the email notice your company sent him, and I don't care for the policy you seem to have of blaming the webmaster for the behavior of surfers.
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CD,
Thank you very much for your concern regarding my particular situation. You didn't have to say anything about it, but the fact that you did is very heart warming on a board that is pretty cold hearted most of the time.
While I only used PSWbilling as my backup for those months in question and the funds involved come no where close to the amount I collected from CCBill as my primary during the same period of time, that is still my money and still a tidy sum. I have made a point of keep careful track of my stats on PSW through this entire period. So I can validate what I'm saying.
Interestingly enough, when I went to see the 3 chargebacks in question, TWO of them had NO id/pw issued when the person signed up. I was getting email from these 2 surfers asking why they didn't get an id/pw when they signed up. This was referred to PSW, but nothing came of that, and thus these 2 people charged back their signups (rightfully so). Note at the bottom where it says "Username" & "Password", the boxes say "Unknown". Somewhere along the line PSW's software failed. Yet I'm the one getting penalized for THEIR mistake.
<a href="http://www.gayclassic.com/psw1.jpg">Screen Capture</a>