Quote:
Originally posted by PSW Billing Solutions
[B]CDSmith (tony404, Jizar II, hitman699): PSW shouldn't even HINT of deflecting responsibility for monies owed to clients, not even "technically"... step up and keep it real.
Good point and we want to be clear that we do accept responsibility for the current situation. The post was meant to give clients and inquirers a complete perspective as partial information would have resulted in more factious rumor-based speculation.
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Fair enough. A word to the wise though.... as I said, I would recommend to any processor that they not so much as hint of passing the buck (so to speak) off to their bank. Banking problems, database glitches etc, are *your* problems, not the client's problems.
One thing further..... I find it rather unfortunate that a thread like this had to be started before you would deem it worthy to look into Centurion's case. By what he is saying here, he obviously attempted to communicate with PSW over his issues and was avoided, evaded, and stone-walled apparently. I don't like this, it doesn't sit well with me..... nor does the fact that according to him he has had only 3 charge-backs going back as far as 5 months yet you froze his account anyway.
Don't take this personally, it's just business for me..... but if I were a PSW Billing affilliate, at this point I would be changing out links and sending my traffic to non-PSW programs, especially if it were my account you froze. I don't care for the tone of the email notice your company sent him, and I don't care for the policy you seem to have of blaming the webmaster for the behavior of surfers. We don't know the surfers personally, all we can do is put up links to our sponsor's sites and hope they click, that's it. After that it's luck-of-the-draw.
If you suspect some sort of fraud on Centurion's part then investigate it, but to hold a person, a webmaster, guilty until proven innocent isn't the best or wisest business decision you could make. Please rethink this policy, and I urge you to change the tone of your email notice, it is quite cold and of an accusatory nature, and it just plain sucks.