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PSW Billing Solutions · 08-02-2003, 01:17 PM

AcidMax: As for PSW, I hope you do pull out of this mess as seeing another processor go down the tubes would totally suck!
Negotiations Friday and so far over the weekend are exceeding our expectations - thanks for the vote of confidence (and sorry for the misspelling). ;)

CDSmith (tony404, Jizar II, hitman699): PSW shouldn't even HINT of deflecting responsibility for monies owed to clients, not even "technically"... step up and keep it real.
Good point and we want to be clear that we do accept responsibility for the current situation. The post was meant to give clients and inquirers a complete perspective as partial information would have resulted in more factious rumor-based speculation.

Centurion: You want to make light of my posts charging that you have used the term "indefinite" as for this "freeze" you currently have.
We understand your frustrations and apologize if the timing of the Customer Service Message (to you alone) and the Client Notice (sent to all clients) caused confusion. As stated, your specific account and holding of funds was due to isolated circumstances related to chargebacks (which we have gone through already and will be looking into on your behalf).

The client notice was sent for a different reason entirely (which is outlined in the notice itself) and clearly states that funds will be released to clients.

More Q&A momentarily.

08-02-2003, 01:17 PM
PSW Billing Solutions Registered User Join Date: Jan 2003 Location: New England, USA Posts: 33	AcidMax: As for PSW, I hope you do pull out of this mess as seeing another processor go down the tubes would totally suck! Negotiations Friday and so far over the weekend are exceeding our expectations - thanks for the vote of confidence (and sorry for the misspelling). ;) CDSmith (tony404, Jizar II, hitman699): PSW shouldn't even HINT of deflecting responsibility for monies owed to clients, not even "technically"... step up and keep it real. Good point and we want to be clear that we do accept responsibility for the current situation. The post was meant to give clients and inquirers a complete perspective as partial information would have resulted in more factious rumor-based speculation. Centurion: You want to make light of my posts charging that you have used the term "indefinite" as for this "freeze" you currently have. We understand your frustrations and apologize if the timing of the Customer Service Message (to you alone) and the Client Notice (sent to all clients) caused confusion. As stated, your specific account and holding of funds was due to isolated circumstances related to chargebacks (which we have gone through already and will be looking into on your behalf). The client notice was sent for a different reason entirely (which is outlined in the notice itself) and clearly states that funds will be released to clients. More Q&A momentarily. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.