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I called again...and basically demanded to know what the problem is and when it will be corrected. This time I finally got some info...although I could hardly understand the guy. It is a local outage...and has something to do with a hardware device that converts the signal so that it can be sent out over the fiber optic line. They thought they had repaired the device but their repair created another problem so they now have to order hardware to replace the current hardware...or something along that line.
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