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that chat widget is inserted with this script near bottom of the source
<script type="text/javascript" src="//aruac.com/chat/php/app.php?widget-init.js"></script>
it creates iframe #customer-chat-iframe
see if you can add and run js script anywhere or preferably at the end below their js file. then you could try applying css display:none to #customer-chat-iframe with jquery after page loads, may need to add some delay or check if #customer-chat-iframe exists first
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