baycouples

I have been a customer of Dream Host for about 15 years. In the early years they were very good and very helpful. I had 4 dedicated servers with them. However, in the last few years they started having down time issues and other problems. Worst of all, their customer support was really hard to get a hold of. When they did reply they did not offer much help and you had to wait until they would reply again the next day.

However, it was nothing compared to what happened to me this year. They told me that they would be moving my server. I was OK with it and it was presented to me as a no big deal event. When the move has happened all of my websites have broke. I have websites who make money and some are just there to uphold my web presence and reputation. I have contacted Dream Host support and it was about 3 days!!! after when they finally got back to me!

Three days of having all of my websites down!!!

But even that is not the worst part. They accused me of having my website improperly coded and told me it was a web development issue. Of course, I told them that the sites have been working for years and the move was the one that broke it all. I investigated myself what broke and guess what? Most permissions were not carried over and were missing. Mounts and some packages were missing as well.

Once again, I contacted them telling them that they are screwing with my web presence and my income. I told them what I found out why everything broke. Even though this was a matter of permissions, mounts and packages that were not carried over by the Dream Host team in the move ? I was, once again, told that it was my fault and I had to fix it since it was a ?web development issue?.

Finally, they sent me an email and told me they did not want to host my websites anymore!
I?m extremely disappointed. Needless to say I ran away to another hosting company who was happy to have a loyal customer who has never missed a payment!

Stay away from this company if you value your business!