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Old 07-25-2003, 12:46 PM  
2477
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Join Date: Oct 2002
Location: Right behind you
Posts: 414
Come on....

I'm reading words like torture, horror and headache to describe merchant account experiences on this thread....How many IPSP horror stories have been posted about IBill? For every horror story connected to a merchant account, I'll guarantee there's at least one about an IPSP acct.

Is a merchant account more strict then an 3rd party acct? You're damn right it is, and for good reason too. When we take on an adult account, we're taking on a lot of risk. If you screw-up w/ Chargebacks, and then go insolvent before you can make good on the transaction, we are on the hook. With a merchant account each one is unique. You can't hide an account w/ heavy chargebacks among a sea of other merchants.

Do we want you to stay below 1%, your damn right we do. And we'll help in every step of the way to keep you under 1%. If one of my merchant's chargebacks gets close to the threshold, they get a call from me telling them to tighten the screws on the scrubbing and bring in more legitimate sales. Will this lower the $$ they take in for that month? Yes...but at least they'll still have an account three months down the road when those chargebacks are figured in.

If you're thinking of getting a merchant account, and your chargebacks are in line, I can't think of a better idea. But, you'd better be sure your merchant account provider (and more specifically, your agent) knows this industry. It makes all the difference.
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